Refund policy

WHAT IS THE RETURN POLICY?

We have a 30-day return policy, which means you have 30 (thirty) days after receiving your item to request a return or exchange.

Holiday orders. Orders placed between November 20 and December 24 can be returned or exchanged until January 20 of the following year, so a gift has time to be opened.

Returns requested after the return window are not accepted, except as set out under Holiday orders above, or where the item is faulty.

To be eligible for a return, your item(s) must be unworn, unwashed, undamaged, and in the same condition that you received them, with all tags attached and in the original packaging. You'll also need your order number or proof of purchase. Returns are subject to inspection upon receipt.

To start a return, please visit our Returns Portal, available here, and enter your order number and email. Once your return is approved, we'll email you a prepaid return shipping label along with instructions on where to drop off your package. Exchanges are free. For change-of-mind returns, the cost of the return label is shown on the Returns Portal before you confirm and is deducted from your refund. Returns of faulty, damaged or incorrect items are always free.

Items sent back to us without first requesting a return through our Returns Portal will not be accepted.

We reserve the right to refuse a refund or exchange, or to issue a partial refund, for any item that is not received in its original condition, shows signs of wear or use, or is missing tags or packaging. Where a return is refused, we will notify you and hold the item for 30 days so that you can arrange return shipping at your cost. After 30 days, unclaimed items may be donated or disposed of.

Please note: the return address is printed on the prepaid label issued through our Returns Portal. Do not send items to any other address.

You can always contact us for any return question at support@lorime.store.

GIFTS

If you received a Lorime piece as a gift and want to return or exchange it, email support@lorime.store with the name of the person who bought it and the approximate date. We will find the order and arrange the return without involving them. Refunds on gift returns are issued as store credit.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us at support@lorime.store within 14 days of delivery if the item is defective, damaged, or if you receive the wrong item, including your order number and clear photos of the issue, so that we can evaluate the issue and make it right. In these cases, we will provide a prepaid return label at no cost to you, along with a replacement or full refund, whichever you prefer.

EXCHANGES

We offer exchanges for a different size or variant of the same product, subject to availability and the same condition requirements above. You can request an exchange directly through our Returns Portal. Exchanges are free, and we email you a prepaid return label.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including items marked as final sale, clearance items, and gift cards. Please get in touch if you have questions or concerns about your specific item. We do not accept returns on sale or final-sale items, except where the item is defective or faulty.

CANCELLATIONS

Orders may be cancelled through your account or by contacting us at support@lorime.store before the order has been fulfilled (shipped). Once an order has shipped, it can no longer be cancelled, but you may request a return under this policy.

REFUNDS

We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method (or as store credit, if selected) within 5-7 business days. Please allow an additional 5-7 business days for the refund to appear on your statement, as processing times vary by bank or card provider. Original shipping fees are non-refundable.

If more than 15 business days have passed since we've approved your return and you have not received your refund, please contact us at support@lorime.store.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

By placing an order, you agree to the terms of this Return & Refund policy.