Shipping & Returns

RETURNS

The window. You have 30 days from the delivery date of your order to request a return or exchange.

Holiday orders. Orders placed between November 20 and December 24 can be returned or exchanged until January 20 of the following year, so a gift has time to be opened.

Condition. Items must be unworn, unwashed, undamaged, and in their original condition, with the original packaging and all tags attached. Returns are inspected on receipt. We may refuse a refund or exchange, or issue a partial refund, for any item that shows signs of wear or use or is missing tags or packaging. If a return is refused, we will notify you and hold the item for 30 days so that you can arrange return shipping at your cost. After 30 days, unclaimed items may be donated or disposed of.

How to start. Visit our Returns Portal and enter your order number and email. Once your return is approved, a prepaid return label is emailed to you with drop-off instructions. Items sent back without a request through the portal are not accepted.

Who pays. For change-of-mind returns and exchanges, the cost of the return label is deducted from your refund. If the item is faulty, damaged, or not what you ordered, the label is free and the return costs you nothing.

Refunds. Once your return is received and inspected, your refund is issued to your original payment method, or as store credit if you chose that, within 5 to 7 business days. Allow a further 5 to 7 business days for it to appear on your statement. Original shipping fees are not refunded.

Exchanges. We exchange for a different size or variant of the same product, subject to availability and the condition requirements above.

Gifts. If you received a Lorime piece as a gift and want to return or exchange it, email support@lorime.store with the name of the person who bought it and the approximate date. We will find the order and arrange the return without involving them. Refunds on gift returns are issued as store credit.

Damaged, faulty, or incorrect items. Contact us at support@lorime.store within 14 days of delivery with your order number and clear photos. We will send a free return label and a replacement or full refund, whichever you prefer. Nothing in this policy limits any rights you may have under applicable consumer protection law.

Missed the window. Returns requested after 30 days are not accepted, except as set out under Holiday orders above, or where the item is faulty.

Final sale. Items marked final sale or clearance cannot be returned or exchanged unless faulty.

Cancellations. Orders can be cancelled through your account or by contacting us before they ship. Once an order has shipped it cannot be cancelled, but you can return it under this policy.

SHIPPING

Processing. Orders placed Monday to Friday ship within 1 to 2 business days, excluding holidays and high-volume periods. Orders placed after 1PM ET on Friday, or on a weekend or major holiday, ship the next business day. You receive a confirmation email with tracking when your order ships.

Domestic, United States.

Standard: free on all orders. Ships with USPS Ground Advantage, typically 2 to 5 business days after dispatch.

Express: calculated at checkout. Ships with FedEx, 1 to 2 business days after dispatch depending on service and destination.

PO boxes and military addresses. Standard shipping delivers to PO boxes and APO, FPO and DPO addresses. Express shipping cannot deliver to PO boxes.

Holiday shipping. Last order dates for delivery by December 24 are published on this page in November, once carriers confirm their cutoffs.

International. We ship within the United States for now. International shipping is coming. Join the list to hear when we ship to you.

Changing your address. Contact us at support@lorime.store as soon as possible after ordering. We can change the address up until the order ships. Once it has shipped we cannot redirect it.

Missing or lost packages. If tracking shows delivered but you have not received your order, check with your household and local carrier first. If the package is confirmed lost or items are missing, contact us at support@lorime.store within 14 days of the delivery date with your order number. We will replace the order or refund you.

By placing an order, you agree to the terms of this Shipping & Returns policy.